CCTV Maintenance Packages
A maintenance package for CCTV systems is a service plan that ensures your surveillance equipment remains fully operational and efficient through regular inspections, cleaning, and technical support. By choosing a maintenance package, you benefit from preventative care, timely repairs, and professional guidance, reducing the risk of unexpected malfunctions and helping extend the life of your CCTV system. Maintenance packages often come in different levels to suit varying needs.
Bronze Package
Starting from £25.00 per month
Basic Preventative Maintenance
- Quarterly inspections of all CCTV cameras and equipment.
- Basic cleaning of camera lenses and housing.
- Checking camera alignment and field of view.
- Firmware and software update recommendations.
- Basic reporting on system health.
Response Time
- Remote support available during business hours.
- On-site technician visit within 72 hours for minor repairs or adjustments.
Silver Package
Starting from £150.00 per month
Comprehensive Maintenance and Support
- All features of the Bronze Package, plus:
- Monthly inspections of all CCTV equipment.
- Full cleaning and maintenance of cameras, DVRs, and NVRs.
- Realignment and recalibration of cameras if required.
- Firmware and software updates included.
- Backup testing and basic data storage health check.
- Minor parts replacement (like cables, connectors) as needed.
Response Time
- 24-hour remote support access.
- On-site technician visit within 48 hours for repairs or adjustments.
Gold Package
Starting from £300.00 per month
Premium Full-Service Maintenance and Monitoring
- All features of the Silver Package, plus:
- Bi-weekly inspections and performance checks.
- Priority replacement of faulty equipment.
- Data storage health and backup restoration services.
- Advanced diagnostics and proactive issue resolution.
- Full system optimization to improve camera quality and coverage.
- Unlimited on-demand remote support.
- Annual system upgrade consultation.
Response Time
- 24/7 remote support access.
- On-site visit within 24 hours for urgent repair
Alarm Maintenance Packages
A maintenance package for your alarm system is a comprehensive service plan designed to keep your security system fully functional and reliable. Through regular inspections, testing, and technical support, these packages help prevent unexpected faults, ensure timely repairs, and provide expert guidance. By opting for a maintenance plan, you protect your investment, enhance system performance, and extend the lifespan of your alarm system.
Bronze Package
Starting from £10.00 per month
What it includes:
- Annual system check-up.
- Battery testing and replacement (for the main panel and any wireless devices).
- Firmware updates to ensure your system has the latest security enhancements.
- Basic system functionality testing (sensors, sirens, keypad).
Why it's good: This is a great starting point to ensure your system is in good working order. It covers the essentials and helps prevent unexpected issues.
Best for: Homeowners who want reliable protection and a cost-effective solution.
Silver Package
Starting from £25.00 per month
What it includes:
- All features of the "Bronze" package.
- Priority service: If you have a problem, you jump to the front of the line.
- Discount on replacement parts (should any components need replacing).
- Remote troubleshooting support via phone or video call.
Why it's good: Offers more comprehensive support and quicker response times.
Best for: Those who want a higher level of service and value prompt assistance.
Gold Package
Starting from £50.00 per month
What it includes:
- All features of the "Silver" package.
- Bi-annual system check-ups (twice a year for extra peace of mind).
- Extended warranty on all system components.
- On-site technician visit for any system issues.
Why it's good: Provides the highest level of protection and convenience. You're covered for everything!
Best for: Customers who demand the best protection and want to minimize any potential downtime.
To purchase a maintenance package, please contact our office at sales@janussecurityservicesltd.com or call us: 02392000558. Please note: All maintenance packages are billed through direct debit payments. This ensures uninterrupted service and timely support, helping maintain the performance and reliability of your alarm system.